Incline Village Community Hospital

 

2

6

Jerry C.

San Jose, CA

There is not much that one can say about a Hospital Emergency Room.  They are typically cold, impersonal places that are full of over-worked people and sick, cranky unappreciative patients.

This ER was none of those things.  Perhaps it was because this is a small community.  Whatever the reason, we had a wonderful experience.

The triage / ER nurse was very nice and patient with us.  She listened carefully  and communicated with us regarding next steps extremely well.

The admission desk was staffed by a woman that at first appeared bureaucratically-efficient and potentially impersonal.  Within 5 minutes we realized that this woman (who was also the insurance advocate for the hospital's patients) was extremely warm and caring (while still being extremely efficient).  While she was entering our information into their computer system she was reassuring us (the quintessential concerned parents of a sick toddler) that the doctor that was assigned to us was "the best" (see separate review of Dr. Dianne Higgins, M.D.).

If there was any downside to the hospital -- it was that their exam room was a bit cool (around 65 deg.).

Now, I am not able to tell whether this is the ER for a motorcycle accident or severed limb.  I speculate, however, that no one will take time to Yelp the various hospitals in that situation.

I can tell you that if you are looking for an alternative to the local urgent/acute care center (and we were), this is a great alternative.

4 stars and we will definitely return if the need ever arises.

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